Welcome to Clinic Love Style’s FAQ page! We’re here to provide answers to your most common questions about our premium medical scrubs and shopping experience. Our healthcare professional-focused brand offers stylish, comfortable uniforms with reliable global shipping.

Product Questions

What brands of scrubs do you carry?
We offer a wide selection of premium scrub brands including Butter-Soft, Cherokee, Barco, Ava Therese, Betsey Johnson, and many more. Our collection features both classic and fashion-forward styles to suit every healthcare professional’s needs.
What makes your Butter-Soft scrubs special?
Our Butter-Soft collection is renowned for its exceptional comfort and durability. Made with premium fabrics that feel soft against your skin, these scrubs are designed for long shifts while maintaining a professional appearance.
Do you offer plus sizes or petite scrubs?
Yes! Many of our brands offer inclusive sizing options. Please check individual product pages for specific size availability and measurement charts to ensure the perfect fit.
How do I choose the right scrub size?
Each product page includes detailed size charts with measurements. We recommend comparing your body measurements to these charts for the most accurate fit. When in doubt between two sizes, we suggest sizing up for comfort during long shifts.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout or by visiting our registration page. Having an account allows you to track orders, save favorites, and expedite future purchases.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password within minutes.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can also log in to your account to view your order status and tracking details.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends and holidays) before being shipped.
Do you ship internationally?
Yes! We ship worldwide to most countries, excluding some remote areas and parts of Asia. International customers may be subject to customs fees or import duties upon delivery, which are the customer’s responsibility.
What if my package is lost or delayed?
While most deliveries arrive within the estimated timeframe, occasional delays can occur. If your package hasn’t arrived within 5 business days of the expected delivery date, please contact us at [email protected] with your order number for assistance.

Returns & Exchanges

What is your return policy?
We offer free returns within 15 days of delivery for unworn, unwashed items with original tags attached. Please visit our Returns Policy page for complete details.
How do I initiate a return or exchange?
Log in to your account to start the return process. For exchanges, please indicate your desired size/color. Once we receive your return, we’ll process your exchange or refund within 3-5 business days.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. Depending on your payment method and financial institution, it may take additional time for the refund to appear on your statement.
What if I received a damaged or incorrect item?
We apologize for any inconvenience! Please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We’ll arrange for a replacement or refund as appropriate.

Payment Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your financial institution for assistance.
Do you offer payment plans or installment options?
Currently, we don’t offer payment plans directly, but you may be able to use PayPal’s “Pay Later” option if available in your region.

Didn’t find the answer you’re looking for? Our customer care team is always happy to help! Contact us at [email protected] and we’ll respond within 24 hours (excluding weekends and holidays).

Thank you for choosing Clinic Love Style for your medical uniform needs. We’re committed to helping healthcare professionals look and feel their best!